Service Disruption

The issue that prevented certain transactions from being processed has now been fully resolved. This may have impacted some cardholders' ability to make payments. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: Customers are now able to process transactions as normal.

Reported Start Time: 25 September 2025 at 19:05 GMT
Reported End Time: 25 September 2025 at 21:20 GMT

Next Update: No further updates, issue resolved.

Cybersource Support Center

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 25 September 2025 at 19:05 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22132726