Outage in Cybersource

European Service Disruption

Resolved Minor

September 26, 2025 - Started 6 months ago - Lasted about 23 hours
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting European transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 25 September 2025 at 21:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22132726

Components affected

Cybersource AIB Merchant Services (AIBMS) Cybersource HSBC Cybersource Barclays Merchant Services Cybersource Streamline

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/26/2025 08:22PM

The issue affecting the European transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 25 September 2025 at 21:00 GMT
Reported End Time: 25 September 2025 at 21:31 GMT

Impact: Customers are now able to use the European services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22132726

MONITORING 6 months ago - at 09/25/2025 10:35PM

The incident has now been mitigated, and we are monitoring closely to ensure it is resolved.

Impact: The issue has been mitigated, and customers are now able to use European services as expected.

Reported Start Time: 25 September 2025 at 21:00 GMT
Reported End Time: 25 September 2025 at 21:27 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22132726

INVESTIGATING 6 months ago - at 09/25/2025 09:27PM

Cybersource is aware of an issue that is currently affecting European transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 25 September 2025 at 21:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22132726

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