Merchant processing authorization Issue

The issue affecting merchant processing authorizations through Cybersource services has now been fully resolved.

Impact: The issue has been resolved and merchants are able to use Cybersource gateway services as normal.

Reported Start Time: 16:05 GMT 10 November 2023
Reported End Time: 17:41 GMT 10 November 2023

Next Update: No further updates. The issue is resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17208112

The issue affecting merchant processing authorizations through Cybersource services is mitigated.

We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and merchants are now able to use Cybersource gateway services as normal.

Reported Start Time: 16:05 GMT 10 November 2023
Reported End Time: 16:35 GMT 10 November 2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17208112

Cybersource is aware of an issue that is currently affecting merchant processing authorisations through Cybersource services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may be experiencing timeout errors while processing authorization through various Cybersource gateway services.

Reported Start Time: 16:05 GMT 10 November 2023

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17208112