Outage in Cybersource
Chase Paymentech Processor Issue
Resolved Minor
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Outage Details
Cybersource is aware of an issue that is currently affecting Paymentech card authorizations.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience payment processing error messages as follows: "The issuer for this transaction did not respond"
Reported Start Time: 24 November 2023 19:39 GMT
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278992
Components affected
Cybersource Chase Paymentech SolutionsLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/25/2023 12:26AM
The issue affecting the Paymentech card authorizations has now been fully resolved.
Reported Start Time: 24 November 2023 19:39 GMT
Reported End Time: 24 November 2023 22:50
Impact: Customers Paymentech card authorizations are now processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278992
IDENTIFIED
almost 2 years ago - at 11/24/2023 10:07PM
Cybersource is aware of an issue that is currently affecting Paymentech card authorizations.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience payment processing error messages as follows: "The issuer for this transaction did not respond"
Reported Start Time: 24 November 2023 19:39 GMT
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278992
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