Global Payments Network Gateway (gpngsapv3) Follow On Issue

The issue affecting a small subset of transactions that may have been applied to a card other than the card used for the original transaction on the Global Payments Network gateway (gpngsapv3) has been mitigated. Cybersource is conducting an internal review of the events to prevent future occurrences.

Impact: Merchants may have observed a small subset of refunded transactions applied to a different card, which has been mitigated. We will work with the affected merchants to correct any outstanding transactions.

Reported Start Time: 12/18/2023
Reported End Time: 12/30/2023 02:18 GMT

Next Update: No further updates, issue mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

The issue affecting a small subset of transactions that may have been applied to a card other than the card used for the original transaction on the Global Payments Network gateway (gpngsapv3) has been mitigated.

We are monitoring closely to ensure the issue is resolved.

Impact: Merchants may have observed a small subset of refunded transactions applied to a different card.

Reported Start Time: 12/18/2023
Reported End Time: 02:18 GMT on 12/30/2023

Next Update: Upon resolution or additional information.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

We have identified the issue that is currently affecting Payments 2.0 on the Global Payments Network gateway (gpngsapv3) where a small subset of transactions may have been applied to a card other than the card used for the original transaction.

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchants may observe a small subset of refunded transactions applied to a different card.

Reported Start Time: 12/18/2023

Next Update: Upon mitigation or additional information.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Cybersource is aware of an issue that is currently affecting Payments 2.0 on the Global Payments Network gateway (gpngsapv3). A small subset of transactions may have been applied to a card other than the card used for the original transaction.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may observe a small subset of transactions applied to a different card.

Reported Start Time: 12/18/2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center