Outage in Cybersource

Token Management System and Visa Direct Connect Service Disruption

Resolved Minor
April 03, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Visa mitigated an issue with the Token Management System (TMS) and Visa Platform Connect (VPC). We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use TMS and VDC services as normal. Reported Start Time: 17:04 GMT on 04/03/2024 Reported End Time: 17:10 GMT on 04/03/2024 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC18027968
Components affected
Cybersource Tokenization (TMS) Cybersource Visa Platform Connect (VPC) Gateways
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 04/03/2024 07:46PM

The issue affecting Token Management System (TMS) and Visa Platform Connect (VPC) services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17:04 GMT on 04/03/2024
Reported End Time: 17:10 GMT on 04/03/2024

Impact: Customers are now able to use TMS and VPC services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18027968

MONITORING 3 months ago - at 04/03/2024 05:40PM

Visa mitigated an issue with the Token Management System (TMS) and Visa Platform Connect (VPC). We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use TMS and VDC services as normal.

Reported Start Time: 17:04 GMT on 04/03/2024
Reported End Time: 17:10 GMT on 04/03/2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18027968

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