Outage in Cybersource

Enterprise Business Center Service Disruption

Resolved Minor
May 30, 2024 - Started 19 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting the functionality of the Business Center, Transaction Services and other services. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience errors, latency and timeouts. Reported Start Time: 21:52 GMT on 30 May 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC18402966
Components affected
Cybersource Transaction Search - Business Center Cybersource Access/Login - Business Center
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 05/31/2024 12:56AM

The issue affecting the Enterprise Business Center, Transaction Service and other services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 21:52 GMT on 30 May 2024
Reported End Time: 22:24 GMT on 30 May 2024

Impact: Customers are now able to use the Enterprise Business Center, Transaction Service and other services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18402966

INVESTIGATING 19 days ago - at 05/30/2024 11:01PM

Cybersource is aware of an issue that is currently affecting the functionality of the Business Center, Transaction Services and other services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers may experience errors, latency and timeouts.

Reported Start Time: 21:52 GMT on 30 May 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18402966

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