Outage in Cybersource

Rupay Processor Issue India

Resolved Minor
August 02, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Rupay transactions in India. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 06:00 GMT 1 August 2024 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC18825435
Components affected
Cybersource HDFC Bank on RuPay
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/02/2024 04:34PM

The issue affecting the Rupay transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 06:00 GMT 1 August 2024
Reported End Time: 2 August 2024

Impact: Customers are now able to use the Rupay payment processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC18825435

IDENTIFIED 5 months ago - at 08/02/2024 10:29AM

Cybersource is aware of an issue that is currently affecting Rupay transactions in India.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 06:00 GMT 1 August 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18825435

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