Outage in Cybersource
Business Center – Intermittent Latency
Resolved Minor
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Outage Details
Components affected
Cybersource Transaction Search - Business Center Cybersource Portfolio Management - Business Center Cybersource Reports - Business Center Cybersource Case Management Search - Business CenterLatest Updates ( sorted recent to last )
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 August 2024
Reported End Time: 13:34 GMT 25 August 2024
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
We continue to investigate the issue affecting the intermittent latency of the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: This may impact merchants during transaction searching, reporting, orders reviews and new service enablement.
Reported Start Time: 26 August 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
Cybersource is aware of intermittent latency with the Business Center. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Impact: This may impact merchants during transaction searching, reporting, orders reviews and new service enablement.
Reported Start Time: 26 August 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
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