Transaction Processing Disruption for CONCARDIS_PAYWORKS

The issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18 February 2026 at 11:30 GMT
Reported End Time: 18 February 2026 at 23:53 GMT

Impact: Customers are now able to process the payments as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24243972

Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing.

We appreciate your patience as we continue to investigate the cause.

Impact: Users may experience payment processing error messages.

Reported Start Time: 18 February 2026 at 11:30 GMT

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24243972

Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 18 February 2026 11:30 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD