FDI Global and FDC Compass Settlement/Batching Disruption

We have received confirmation from our ecosystem partner that they have mitigated this issue. No further impact has been observed. We are actively preparing to proceed with downstream settlement processing.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 03 March 2026, 21:30 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC24450589

We have identified the issue impacting settlement and batching for FDI Global and FDC Compass for a small number of Mastercard transactions. An ecosystem partner experienced an internal issue which caused the settlement errors. Our partner continues working to implement a mitigation. Upon confirmation of mitigation, we will proceed with downstream settlement processing.

We regret any inconvenience this may cause for our customers.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 3 March 2026

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24450589

We have identified the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. An ecosystem partner had experienced an internal issue which caused the settlement errors and is working to implement a mitigation.

Upon confirmation that the issue has been mitigated by the partner, we will proceed with downstream settlement processing.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 3 March 2026

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24450589

We continue to investigate the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions, and we appreciate your continued patience.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 3 March 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24450589

Cybersource is aware of an issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. As a result, merchants may experience transaction declines with an “Invalid Cardholder Account Number” error.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 3 March 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24450589