Service Disruption - JCN Gateway

The issue affecting JCN Gateway transactions has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18 October 2024 09:11 GMT
Reported End Time: 18 October 2024 10:31 GMT

Impact: Customers are now able to use JCN Gateway transactions services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19298066

The issue causing intermittent issues with JCN transactions has been mitigated, we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use JCN transaction services as expected.

Reported Start Time: 18 October 2024 09:11 GMT
Reported End Time: 18 October 2024 10:31 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Cybersource is aware of an intermittent issue that is currently affecting JCN transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages for JCN transactions.

Reported Start Time: 18 October 2024

Next Update: A status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19298066

Cybersource is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.