Elavonamericas Service Disruption

The issue affecting Elavonamericas gateway services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 14:00 GMT on 22 October 2024
Reported End Time: 22:29 GMT on 22 October 2024

Impact: Customers are now able to use Elavonamericas gateway services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19319481

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Elavonamericas services as expected.

Reported Start Time: 14:00 GMT on 22 October 2024
Reported End Time: 22:29 GMT on 22 October 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19319481

Cybersource is aware of an issue that is currently affecting Elavonamericas transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may see intermittent failures for Credit Card Authorizations processed though our Elavonamericas processor connection.

Reported Start Time: 14:00 GMT on 22 October 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19319481