Outage in Cybersource

Streamline Intermittent Service Disruption

Resolved Minor
October 31, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Streamline transaction processing. We are working with an acquirer to mitigate the impact fully. Impact: Users may experience intermittent payment processing error messages. Reported Start Time: 00:00 GMT on 15 September 2024 Next Update: When status change or new information is available We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19075637
Components affected
Cybersource Streamline
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/01/2024 01:59PM

The issue affecting Streamline transaction processing has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: Users are now able to use Streamline transaction processing as normal.

Reported Start Time: 00:00 GMT on 15 September 2024
Reported End Time: 20:20 GMT on 31 October 2024

Next Update: No further updates

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19075637

IDENTIFIED 4 months ago - at 10/31/2024 12:19AM

Cybersource is aware of an issue that is currently affecting Streamline transaction processing.

We are working with an acquirer to mitigate the impact fully.

Impact: Users may experience intermittent payment processing error messages.

Reported Start Time: 00:00 GMT on 15 September 2024

Next Update: When status change or new information is available

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19075637

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