Outage in Cybersource

Six Payment Processor Service Disruption

Resolved Minor
November 08, 2024 - Started about 1 month ago - Lasted 6 days
Official incident page

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Outage Details

Cybersource is aware of an issue that affected Six Payment Processer transaction processing. We observed the Six Payment processor error “(96) DCARDREFUSED:203:PROCESSING TEMPORARILY NOT POSSIBLE.” A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Merchants experienced high levels of declined transactions over this period. The issue has been mitigated and customers are now able to use the Six Payment Processor services as expected. Reported Start Time: 04:00 GMT on 5 November 2024 Reported End Time: 09:18 GMT on 8 November 2024 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: IN19443355
Components affected
Cybersource Six
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/14/2024 09:22AM

The issue affecting Six Payment Processer transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 04:00 GMT on 5 November 2024
Reported End Time: 09:18 GMT on 8 November 2024

Impact: Merchants experienced high levels of declined transactions over this period.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19443355

MONITORING about 1 month ago - at 11/08/2024 06:17PM

Cybersource is aware of an issue that affected Six Payment Processer transaction processing. We observed the Six Payment processor error “(96) DCARDREFUSED:203:PROCESSING TEMPORARILY NOT POSSIBLE.”

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: Merchants experienced high levels of declined transactions over this period.

The issue has been mitigated and customers are now able to use the Six Payment Processor services as expected.

Reported Start Time: 04:00 GMT on 5 November 2024
Reported End Time: 09:18 GMT on 8 November 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: IN19443355

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