Outage in Cybersource

Business Center Daily Reports Delay

Resolved Minor
December 06, 2024 - Started 16 days ago - Lasted about 4 hours
Official incident page

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Outage Details

An issue affecting merchants CDP Daily reports (PBDR) has been mitigated. Report generation processes are ongoing. Impact: CDP daily Payment Batch Detail Reports delay for report date 5 December 2024. Reported Start Time:09:40 GMT 6 December 2024 Reported End Time: 13:00 GMT 6 December 2024 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC19597328
Components affected
Cybersource Reports - Business Center
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/06/2024 08:54PM

The issue affecting merchants CDP Daily reports (PBDR) has been resolved. All of the Daily reports have completed. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:09:40 GMT 6 December 2024
Reported End Time:14:34 GMT 6 December 2024

Impact: The issue impacting settlement funding has been fully resolved.


Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC19597328

MONITORING 16 days ago - at 12/06/2024 04:33PM

An issue affecting merchants CDP Daily reports (PBDR) has been mitigated. Report generation processes are ongoing.

Impact: CDP daily Payment Batch Detail Reports delay for report date 5 December 2024.

Reported Start Time:09:40 GMT 6 December 2024
Reported End Time: 13:00 GMT 6 December 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC19597328

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