Outage in Cybersource

PROSA Service Distuption

Minor
May 24, 2025 - Started about 8 hours ago
Official incident page

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Outage Details

Cybersource was aware of an issue that was affecting PROSA transaction processing. The issue has been mitigated and customers are now able to use PROSA services as expected. Impact: Users may have experienced payment processing error messages. Reported Start Time: 24 May 2025 11:59 GMT Reported End Time: 24 May 2025 12:54 GMT Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC20864551
Components affected
Cybersource Prosa
Latest Updates ( sorted recent to last )
MONITORING about 8 hours ago - at 05/24/2025 01:20PM

Cybersource was aware of an issue that was affecting PROSA transaction processing.

The issue has been mitigated and customers are now able to use PROSA services as expected.

Impact: Users may have experienced payment processing error messages.


Reported Start Time: 24 May 2025 11:59 GMT
Reported End Time: 24 May 2025 12:54 GMT

Next Update: As current status changes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20864551

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