Business Center - Virtual Terminal - One Time Payment Service Disruption

The issue affecting the Business Center - Virtual Terminal (VT) - One Time Payment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Start Time: 18:28 GMT on 5 June 2025
End Time: 01:59 GMT on 6 June 2025

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32724

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Start Time: 18:28 GMT on 5 June 2025
End Time: 01:59 GMT on 6 June 2025

Impact: The issue has been mitigated and customers are now able to use the Business Center - Virtual Terminal (VT)- One Time Payment - as expected.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32724

We have identified the issue affecting the Business Center Virtual Terminal (VT) - One Time Payment (OTP) and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchant may be unable to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen or Red Banner error while navigating to Virtual Terminal (VT)- One Time Payment (OTP).

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32724

Cybersource is aware of an issue that is currently affecting the Business Center Virtual Terminal (VT) - One Time Payment (OTP).

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchant may be unable to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen or Red Banner error while navigating to Virtual Terminal (VT)- One Time Payment (OTP).

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32724