Outage in Cybersource

Prosa Service Disruption

Resolved Minor
May 14, 2025 - Started 5 months ago - Lasted 17 minutes
Official incident page

Incident Report

Cybersource became aware of an issue that affected PROSA transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages when using PROSA services. Start Time: 14 May 2025 at 17:03 GMT End Time: Ongoing Next Update: Within 60 minutes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC20763969
Components affected
Cybersource Prosa
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/14/2025 06:12PM

The issue affecting PROSA has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: Customers are now able to use PROSA services as normal.

Start Time: 14 May 2025 at 17:03 GMT
End Time: 14 May 2025 at 17:44 GMT

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Incident #: INC20763969

INVESTIGATING 5 months ago - at 05/14/2025 05:56PM

Cybersource became aware of an issue that affected PROSA transaction processing. We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages when using PROSA services.

Start Time: 14 May 2025 at 17:03 GMT
End Time: Ongoing

Next Update: Within 60 minutes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20763969

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