Outage in Cybersource
Prosa Service Disruption
Resolved Minor
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Outage Details
Cybersource became aware of an issue that affected PROSA transaction processing. We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages when using PROSA services.
Start Time: 14 May 2025 at 17:03 GMT
End Time: Ongoing
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20763969
Components affected
Cybersource ProsaLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/14/2025 06:12PM
The issue affecting PROSA has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use PROSA services as normal.
Start Time: 14 May 2025 at 17:03 GMT
End Time: 14 May 2025 at 17:44 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC20763969
INVESTIGATING
3 days ago - at 05/14/2025 05:56PM
Cybersource became aware of an issue that affected PROSA transaction processing. We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages when using PROSA services.
Start Time: 14 May 2025 at 17:03 GMT
End Time: Ongoing
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20763969
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