Outage in Cybersource

Concardis Payworks Service Disruption

Resolved Minor
February 04, 2025 - Started 6 days ago - Lasted about 14 hours
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Concardis Payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 20:12 GMT 4 February 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 02/05/2025 11:21AM

The issue affecting Concardis Payworks has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 20:12 GMT 4 February 2025
Reported End Time: 04:56 GMT 5 February 2025

Impact: Customers are now able to use Concardis Payworks services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19935832

MONITORING 6 days ago - at 02/05/2025 08:39AM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use (Insert Processor name) services as expected.

Reported Start Time: 20:12 GMT 4 February 2025
Reported End Time: 04:56 GMT 5 February 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

INVESTIGATING 6 days ago - at 02/04/2025 10:16PM

We continue to work on the issue affecting Concardis Payworks transaction processing. Your patience is appreciated.

A small percentage of transactions are affected and a retry is recommended for possible successful processing.

Impact: Users may experience payment processing error messages.

Reported Start Time: 20:12 GMT 4 February 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

INVESTIGATING 6 days ago - at 02/04/2025 09:23PM

Cybersource is aware of an issue that is currently affecting Concardis Payworks transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 20:12 GMT 4 February 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD

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