First Data Merchant Solutions(Europe) on OmniPay Direct Service Disruption

The issue affecting First Data Merchant Solutions (Europe) on OmniPay Direct transaction has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 11 April 2025 09:25 GMT
Reported End Time: 11 April 2025 13:10 GMT

Impact: Customers are now able to use First Data Merchant Solutions (Europe) on OmniPay Direct transaction services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20482483

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use First Data Merchant Solutions (Europe) on OmniPay Direct services as expected.

Reported Start Time: 11 April 2025 09:25 GMT
Reported End Time: 11 April 2025 13:10 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20482483

Cybersource is aware of an issue that is currently affecting First Data Merchant Solutions (Europe) on OmniPay Direct transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 11 April 2025 09:25 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20482483