Outage in Cybersource

Barclays Merchant Services Disruption

Resolved Minor
April 27, 2025 - Started 3 days ago - Lasted 26 minutes
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Barclays Merchant Services transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 02:03 GMT 26 April 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC20614346
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/27/2025 02:54AM

The issue affecting Barclays Merchant Services transaction processing has now been fully resolved.

Reported Start Time:02:03 GMT 26 April 2025
Reported End Time:02:44 GMT 26 April 2025

Impact: Customers are now able to use (Insert Processor name) services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20614346

INVESTIGATING 3 days ago - at 04/27/2025 02:30AM

Cybersource is aware of an issue that is currently affecting Barclays Merchant Services transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 02:03 GMT 26 April 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20614346

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