Enterprise Business Center Intermittent Follow-On Credit Issue for Custom Roles

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 03:25 GMT, 30 April 2025
Reported End Time: 00:27 GMT, 1 May 2025

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32239

Cybersource is aware of an issue that is currently affecting Follow-On Credits in the Business Center for Custom Role users.

We have identified the issue causing impact and working urgently to roll back the change.

Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution.

Reported Start Time: 30 April 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32239