Outage in Cybersource

Prosa Service Disruption

Resolved Minor
May 06, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Cybersource became aware of an issue that affected Prosa transaction processing. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. We regret any inconvenience this may have caused for our customers. Impact: The issue has been mitigated, and customers are now able to use Prosa services as expected. Reported Start Time: 19:00 GMT on 6 May 2025 Reported End Time: 20:14 GMT on 6 May 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC20696186
Components affected
Cybersource Prosa
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/06/2025 11:19PM

The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19:00 GMT on 6 May 2025
Reported End Time: 20:14 GMT on 6 May 2025

Impact: Customers are now able to use Prosa services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20696186

IDENTIFIED 5 months ago - at 05/06/2025 09:20PM

Cybersource became aware of an issue that affected Prosa transaction processing. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. We regret any inconvenience this may have caused for our customers.

Impact: The issue has been mitigated, and customers are now able to use Prosa services as expected.

Reported Start Time: 19:00 GMT on 6 May 2025
Reported End Time: 20:14 GMT on 6 May 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20696186

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