Payer Authentication Issue

The issue affecting the performance of the Payer Authentication Service in the Czech Republic and the Philippines has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 2 May 2025 12:22 GMT
Reported End Time: 7 May 2025 17:00 GMT

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:

We have identified the issue affecting the performance of the Payer Authentication Service in the Czech Republic and the Philippines and we appreciate your patience as we work urgently to implement a mitigation.

<Impact: Users in the Czech Republic and the Philippines may experience issues with e-commerce authentication via the Payer Authentication Service.

Reported Start Time: 2 May 2025 12:22 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Cybersource is aware of an issue that is currently affecting the Payer Authentication Service in Czech Republic and Philippines.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users in Czech Republic and Philippines may experience issues with e-commerce authentication via the Payer Authentication Service.

Reported Start Time: 2 May 2025 12:22 GMT

Next Update: Within 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD