Outage in Cybersource

Vantiv CNP Service Disruption

Minor
May 08, 2025 - Started about 10 hours ago
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Vantiv CNP transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 8 May 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
Components affected
Cybersource Worldpay VAP
Latest Updates ( sorted recent to last )
MONITORING about 9 hours ago - at 05/08/2025 04:42PM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Vantive CNP services as expected.

Reported Start Time: 16:28 GMT on 7 May 2025
Reported End Time: 16:23 GMT on 8 May 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20717292

INVESTIGATING about 10 hours ago - at 05/08/2025 04:26PM

Cybersource is aware of an issue that is currently affecting Vantiv CNP transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 8 May 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

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