Outage in Cybersource
HSBC Service Disruption
Resolved Minor
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Outage Details
Cybersource is aware of an issue that is currently affecting HSBC transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 8 May 2025 21:36 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20721186
Components affected
Cybersource HSBCLatest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 05/09/2025 04:24PM
The issue affecting HSBC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 8 May 2025 21:36 GMT
Reported End Time: 9 May 2025 10:18 GMT
Impact: Customers are now able to use HSBC services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20721186
MONITORING
21 days ago - at 05/09/2025 10:27AM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use HSBC services as expected.
Reported Start Time: 8 May 2025 21:36 GMT
Reported End Time: 9 May 2025 10:18 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20721186
INVESTIGATING
21 days ago - at 05/09/2025 09:44AM
Cybersource continues to investigate the issue that is currently affecting HSBC transaction processing.
Impact: Users may experience payment processing error messages.
Reported Start Time: 8 May 2025 21:36 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20721186
INVESTIGATING
21 days ago - at 05/09/2025 08:25AM
Cybersource is aware of an issue that is currently affecting HSBC transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 8 May 2025 21:36 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20721186
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