Outage in Cybersource
Transaction Processing Disruption for CONCARDIS_PAYWORKS
Resolved Minor
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Outage Details
Cybersource is aware of an issue that is currently affecting Concardis_Payworks transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 18:47 GMT on 10 May 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 05/10/2025 11:16PM
The issue affecting Transaction processing for Concardis Payment connectors has now been fully resolved.
Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use Concardis Payworks services as normal.
Reported Start Time: 18:47 GMT on 10 May 2025
Reported End Time: 21:12 GMT on 10 May 2025
Next Update: No further updates, issue resolved
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
MONITORING
about 5 hours ago - at 05/10/2025 09:56PM
The issue affecting Concardis_Payworks transaction processing has been mitigated. We will continue to monitor closely to ensure its resolution.
Impact: The issue has been mitigated, and customers are now able to use Concardis_Payworks services as expected.
Reported Start Time: 18:47 GMT on 10 May 2025
Reported End Time: 21:12 GMT on 10 May 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
INVESTIGATING
about 6 hours ago - at 05/10/2025 09:22PM
We continue to investigate the issue affecting Concardis_Payworks transaction processing and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience payment processing error messages.
Reported Start Time: 18:47 GMT on 10 May 2025
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
INVESTIGATING
about 7 hours ago - at 05/10/2025 08:25PM
Cybersource is aware of an issue that is currently affecting Concardis_Payworks transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 18:47 GMT on 10 May 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
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