Outage in Cybersource
Business Center Transaction Search Details Issue
Minor
June 19, 2025 - Started about 16 hours ago
Official incident page
Official incident page
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Outage Details
Cybersource is aware of an issue that is currently affecting the Business Center Transaction Search Details related to the settlement status.
We have identified the issue affecting the status of some settlement transactions within the Business Center and Reporting and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
Components affected
Cybersource Reports - Business CenterLatest Updates ( sorted recent to last )
IDENTIFIED
about 14 hours ago - at 06/19/2025 01:59AM
We continue to investigate the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: As current status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
IDENTIFIED
about 15 hours ago - at 06/19/2025 01:13AM
We continue to investigate the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
IDENTIFIED
about 16 hours ago - at 06/19/2025 12:08AM
Cybersource is aware of an issue that is currently affecting the Business Center Transaction Search Details related to the settlement status.
We have identified the issue affecting the status of some settlement transactions within the Business Center and Reporting and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
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