Business Center Transaction Search Details Issue

The issue affecting the Business Center Transaction Search Details related to the settlement status has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19:31 GMT on 17 June 2025
Reported End Time: 12:12 GMT on 19 June 2025

Impact: Issues with the settlement status in the Business Center have been corrected and services have returned to normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32881

We continue to investigate the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.

Reported Start Time: 19:31 GMT on 17 June 2025

Next Update: As current status changes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32881

We continue to investigate the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.

Reported Start Time: 19:31 GMT on 17 June 2025

Next Update: Within 60 minutes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32881

Cybersource is aware of an issue that is currently affecting the Business Center Transaction Search Details related to the settlement status.

We have identified the issue affecting the status of some settlement transactions within the Business Center and Reporting and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.

Reported Start Time: 19:31 GMT on 17 June 2025

Next Update: Within 60 minutes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32881