Outage in Cybersource
Account Updater REST API Response URL Links Service Disruption
Minor
June 25, 2025 - Started about 4 hours ago
Official incident page
Official incident page
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Outage Details
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
Components affected
Cybersource Account UpdaterLatest Updates ( sorted recent to last )
INVESTIGATING
about 3 hours ago - at 06/25/2025 11:00PM
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We appreciate your patience as we continue working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
INVESTIGATING
about 4 hours ago - at 06/25/2025 09:59PM
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
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