Outage in Cybersource
Account Updater REST API Response URL Links Service Disruption
Resolved MinorIncident Report
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
Components affected
Cybersource Account UpdaterTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/27/2025 10:32PM
The issue affecting the functionality of Account Updater REST API has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 June 2025
Reported End Time: 27 June 2025 at 20:34 GMT
Impact: Customers are now able to use the Account Updater REST API as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21165826
INVESTIGATING
10 months ago - at 06/25/2025 11:00PM
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We appreciate your patience as we continue working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
INVESTIGATING
10 months ago - at 06/25/2025 09:59PM
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
Latest Cybersource outages
Payer Authentication Setup Issue - 1 day ago
Acceptance Devices: Service Disruption - 1 day ago
Chase Paymentech Settlement/Batching Disruption - 5 days ago
Omnipay Service Disruption - 6 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
