Outage in Cybersource
Prosa Service Disruption
Resolved Major
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Outage Details
Cybersource is aware of an issue that is currently affecting Prosa transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 30 June 2025 10:33 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21197745
Components affected
Cybersource ProsaLatest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 06/30/2025 02:39PM
The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 30 June 2025 10:33 GMT
Reported End Time: 30 June 2025 13:07 GMT
Impact: Customers are now able to use Prosa services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21197745
MONITORING
27 days ago - at 06/30/2025 01:25PM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Prosa services as expected.
Reported Start Time: 30 June 2025 10:33 GMT
Reported End Time: 30 June 2025 13:07 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21197745
IDENTIFIED
27 days ago - at 06/30/2025 12:53PM
We have identified the issue affecting Prosa transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience payment processing error messages.
Reported Start Time: 30 June 2025 10:33 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21197745
INVESTIGATING
27 days ago - at 06/30/2025 11:31AM
Cybersource is aware of an issue that is currently affecting Prosa transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 30 June 2025 10:33 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21197745
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