Outage in Cybersource
Email OTP Issue in Customer Acceptance System
Minor
July 03, 2025 - Started about 7 hours ago
Official incident page
Official incident page
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Outage Details
Cybersource is aware of an issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.
Initial investigation revealed that the issue could be related to a new subdomain "donotreply@test.cybersource.com" applied. We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround while we are work urgently to resolve the issue.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)
Reported Start Time: 2 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-33050
Components affected
Cybersource PortalsLatest Updates ( sorted recent to last )
INVESTIGATING
about 5 hours ago - at 07/03/2025 03:22AM
Cybersource continues to work urgently to resolve the issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.
We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS).
Reported Start Time: 2 July 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
INVESTIGATING
about 6 hours ago - at 07/03/2025 02:29AM
Cybersource continues to work urgently to resolve the issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.
We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)
Reported Start Time: 2 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
INVESTIGATING
about 7 hours ago - at 07/03/2025 01:32AM
Cybersource is aware of an issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.
Initial investigation revealed that the issue could be related to a new subdomain "donotreply@test.cybersource.com" applied. We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround while we are work urgently to resolve the issue.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)
Reported Start Time: 2 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-33050
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