Outage in Cybersource

Email OTP Issue in Customer Acceptance System

Resolved Minor
July 02, 2025 - Started 24 days ago - Lasted about 20 hours
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment. Initial investigation revealed that the issue could be related to a new subdomain "donotreply@test.cybersource.com" applied. We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround while we are work urgently to resolve the issue. Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS) Reported Start Time: 2 July 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-33050
Components affected
Cybersource Portals
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 07/03/2025 09:20PM

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:2 July 2025
Reported End Time:19:40 GMT 3 July 2025

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC21237166

MONITORING 23 days ago - at 07/03/2025 09:03PM

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to receive OTP emails to access Business Center in Customer Acceptance System (CAS).

Reported Start Time:2 July 2025
Reported End Time:19:40 GMT 3 July 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

INVESTIGATING 24 days ago - at 07/03/2025 03:22AM

Cybersource continues to work urgently to resolve the issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.

We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.

Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS).

Reported Start Time: 2 July 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

INVESTIGATING 24 days ago - at 07/03/2025 02:29AM

Cybersource continues to work urgently to resolve the issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.

We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.

Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)

Reported Start Time: 2 July 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

INVESTIGATING 24 days ago - at 07/03/2025 01:32AM

Cybersource is aware of an issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.

Initial investigation revealed that the issue could be related to a new subdomain "donotreply@test.cybersource.com" applied. We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround while we are work urgently to resolve the issue.

Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)

Reported Start Time: 2 July 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-33050

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