Outage in Cybersource
Payment gateway processing - Service Disruption
Resolved Minor
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Outage Details
Cybersource was aware of an issue which affected payment gateway processing. The issue has been mitigated. We are monitoring closely to ensure the issue is resolved.
Reported Start Time: 01:05 GMT, 13 August 2025
Reported End Time: 01:17 GMT, 13 August 2025
Impact: Users may have experienced payment processing error messages.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21594983
Components affected
Cybersource China UnionPay Cybersource Worldpay VAP Cybersource FDI Australia Cybersource Getneton Software Express Cybersource Lloyds-OmniPay Cybersource HDFC Bank on RuPay Cybersource FDMS South Cybersource JCN Gateway Cybersource American Express Direct Cybersource TSYS Acquiring Solutions Cybersource Moneris Cybersource UATP Cybersource Six Cybersource Credit Mutuel-CIC Cybersource Streamline Cybersource LloydsTSB Cardnet Cybersource Cielo Cybersource Rede Cybersource FDC Compass Cybersource French Gateways Cybersource Vero Cybersource Barclays Merchant Services Cybersource Citibank India Cybersource HSBC Cybersource Cardnet International on OmniPay Direct Cybersource Ahli United Bank in Bahrain Cybersource FDC Nashville Global Cybersource FDMS Nashville Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource eCheck/ACH Cybersource Chase Paymentech Solutions Cybersource Ingenico ePayments Cybersource Latin American Processing Cybersource AIB Merchant Services (AIBMS) Cybersource Visa Platform Connect (VPC) Gateways Cybersource RBS WorldPay Atlanta Cybersource Prosa Cybersource Global Payments North America (GPN) Cybersource Comercio Latino Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Software Express (Getnet) Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource Elavon Cybersource FDC Germany Cybersource TeleCheck Cybersource HBoS Cybersource Lynk Cybersource PayEase China Cybersource Elavon AmericasLatest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 08/13/2025 06:17AM
The issue affecting payment gateway processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 01:05 GMT, 13 August 2025
Reported End Time: 01:17 GMT, 13 August 2025
Impact: Customers are now able to use payment gateway services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21594983
MONITORING
about 7 hours ago - at 08/13/2025 01:59AM
Cybersource was aware of an issue which affected payment gateway processing. The issue has been mitigated. We are monitoring closely to ensure the issue is resolved.
Reported Start Time: 01:05 GMT, 13 August 2025
Reported End Time: 01:17 GMT, 13 August 2025
Impact: Users may have experienced payment processing error messages.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21594983
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