Outage in Cybersource
Payment gateway processing - Service Disruption
Resolved MinorIncident Report
Cybersource was aware of an issue which affected payment gateway processing. The issue has been mitigated. We are monitoring closely to ensure the issue is resolved.
Reported Start Time: 01:05 GMT, 13 August 2025
Reported End Time: 01:17 GMT, 13 August 2025
Impact: Users may have experienced payment processing error messages.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21594983
Components affected
Cybersource Ahli United Bank in Bahrain Cybersource AIB Merchant Services (AIBMS) Cybersource American Express Direct Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource Barclays Merchant Services Cybersource Cardnet International on OmniPay Direct Cybersource Chase Paymentech Solutions Cybersource China UnionPay Cybersource Cielo Cybersource Citibank India Cybersource Comercio Latino Cybersource Credit Mutuel-CIC Cybersource Latin American Processing Cybersource eCheck/ACH Cybersource Elavon Cybersource Elavon Americas Cybersource FDC Compass Cybersource FDC Germany Cybersource FDC Nashville Global Cybersource FDI Australia Cybersource FDMS Nashville Cybersource FDMS South Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource French Gateways Cybersource Getneton Software Express Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Global Payments North America (GPN) Cybersource HBoS Cybersource HDFC Bank on RuPay Cybersource HSBC Cybersource Ingenico ePayments Cybersource JCN Gateway Cybersource Lloyds-OmniPay Cybersource LloydsTSB Cardnet Cybersource Lynk Cybersource Moneris Cybersource PayEase China Cybersource Prosa Cybersource RBS WorldPay Atlanta Cybersource Rede Cybersource Six Cybersource Software Express (Getnet) Cybersource Streamline Cybersource TeleCheck Cybersource TSYS Acquiring Solutions Cybersource UATP Cybersource Vero Cybersource Visa Platform Connect (VPC) Gateways Cybersource Worldpay VAPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/13/2025 06:17AM
The issue affecting payment gateway processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 01:05 GMT, 13 August 2025
Reported End Time: 01:17 GMT, 13 August 2025
Impact: Customers are now able to use payment gateway services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21594983
MONITORING
9 months ago - at 08/13/2025 01:59AM
Cybersource was aware of an issue which affected payment gateway processing. The issue has been mitigated. We are monitoring closely to ensure the issue is resolved.
Reported Start Time: 01:05 GMT, 13 August 2025
Reported End Time: 01:17 GMT, 13 August 2025
Impact: Users may have experienced payment processing error messages.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21594983
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