EBC, CAS and Production - Login Issues

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 07:00 GMT on 3 September 2025
Reported End Time: 21:08 GMT on 3 September 2025

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21822227

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Merchants may need to refresh their page to get the new module.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 07:00 GMT on 3 September 2025
Reported End Time: 21:08 GMT on 3 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21822227

We have identified the issue affecting the performance of the EBC, CAS and PROD environment and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Delayed Merchant login issues of EBC CAS and PROD.

Reported Start Time: 07:00 GMT on 3 September 2025

Next Update: Within 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

Cybersource is aware of an issue that is currently affecting our EBC CAS and PROD environment.

Some merchants report login issues at the login screen in our EBC CAS and PROD environment.

We are investigating the cause and working urgently to resolve the issue.

Impact:: Delayed Merchant login issues of EBC CAS and PROD.

Reported Start Time: 07:00 GMT on 3 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd