Outage in Cybersource
Decision Manager - Service Disruption
Resolved MinorIncident Report
Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may experience issues with the Decision Manager service, which may result in a delay to processing of some transactions.
Reported Start Time: 3 September 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21915083
Components affected
Cybersource Decision Manager (DM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/11/2025 03:50PM
The issue affecting the Decision Manager Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 3 September 2025 at 16:15 GMT
Reported End Time:11 September 2025 at 14:31 GMT
Impact: Customers are now able to use the Decision Manager Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21915083
IDENTIFIED
8 months ago - at 09/11/2025 06:01AM
We are continuing to work on a fix for the issue affecting the Decision Manager Service and we appreciate your continued patience.
Impact: Clients may experience issues with the Decision Manager service, which may result in velocity rules not being triggered properly.
Reported Start Time: 3 September 2025
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21915083
IDENTIFIED
8 months ago - at 09/11/2025 05:36AM
We have identified the issue affecting the Decision Manager Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may experience issues with the Decision Manager service, which may result in velocity rules not being triggered properly.
Reported Start Time: 3 September 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21915083
INVESTIGATING
8 months ago - at 09/11/2025 05:08AM
Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may experience issues with the Decision Manager service, which may result in a delay to processing of some transactions.
Reported Start Time: 3 September 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21915083
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