API Connection Service Disruption - Sandbox environment

The issue affecting the REST API has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:10 November 2025. 08:41 GMT
Reported End Time: 11 November 2025, 22:19 GMT

Impact: Customers are now able to use the REST API Connections within our sandbox environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC22836864

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the REST API Connections within our sandbox environment Service as expected.

Reported Start Time: 10 November 2025
Mitigated:11 November 2025 at 22:19 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22836864

Cybersource is aware of an issue that is currently affecting REST API Connections within our sandbox environment

We continue to investigate the cause and are working urgently to resolve the issue. Production environment remains unaffected.

Impact: Any calls to REST API will fail with "System error". Merchants will be unable to complete testing.

Reported Start Time: 10 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22836864

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the REST API Connections within our sandbox environment Service as expected.

Reported Start Time: 10 November 2025
Mitigated:10 November 2025 at 21:25 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22836864

Cybersource is aware of an issue that is currently affecting REST API Connections within our sandbox environment

We continue to investigate the cause and are working urgently to resolve the issue. Production environment remains unaffected.

Impact: Any calls to REST API will fail with "System error". Merchants will be unable to complete testing.

Reported Start Time: 10 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22836864

Cybersource is aware of an issue that is currently affecting REST API Connections within our sandbox environment

We are investigating the cause and working urgently to resolve the issue.

Production environment remains unaffected.

Impact: Any calls to REST API will fail with "System error". Merchants will be unable to complete testing.

Reported Start Time: 10 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22836864

Cybersource is aware of an issue that is currently affecting REST API Connections within our sandbox environment

We are investigating the cause and working urgently to resolve the issue.

Impact: Any calls to REST API will fail with "System error". Merchants will be unable to complete testing.

Reported Start Time: 10 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD