Decision Manager - Service Disruption

The issue affecting the Decision Manager Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 16:05 GMT on 17 November 2025
Reported End Time: 21:04 GMT on 17 November 2025

Impact: Customers are now able to use the Decision Manager Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22944812

Cybersource is aware of an issue that is affecting the Business Center’s Decision Manager and we appreciate your patience as we work urgently to implement a mitigation.

Impact: For Decision Manager, some decisions on orders may not reflect properly in the Business Center.

Reported Start Time: 17 November 2025 at 16:05 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22944812