Paymentech Authorization Reversals Service Disruption

The issue affecting Paymentech Authorization Reversals has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT

Impact: Customers are now able to use (Insert Payment Service) services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22959215

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are no longer seeing issues with Paymentech Authorization Reversals

Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22959215

Cybersource is aware of an issue that is currently affecting Paymentech Authorization Reversals

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience Paymentech Authorization Reversals Failing with Invalid Request Format error.

Reported Start Time: 17 November 2025 16:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22959215