Acceptance Devices - Gateway Manager Disruption

The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19 November 2025
Reported End Time: 15 December 2025 at 16:48 GMT

Impact: Customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23226359

The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal.

Reported Start Time: 19 November 2025
Reported End Time: 15 December 2025 at 16:48 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23226359

Cybersource has identified an issue affecting the performance of the Payworks Gateway Manager, Transaction Export tool, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use Payworks Gateway Manager, Transaction Export tool . Affected users may see “Export failed. Please retry.”

Reported Start Time: 19 November 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD