Settlement/Batching Delay

The issue affecting settlement/batching for some merchants in Hong Kong has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 5 December 2025 at 11:35 GMT
Reported End Time: 6 December 2025 at 09:06 GMT

Impact: The issue impacting settlement funding has been fully resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23222855

The issue affecting settlement/batching for some merchants in Hong Kong is mitigated. We are monitoring closely to confirm the delayed batch is received at the scheduled daily time, 10 December.

Impact: The delayed batch will be delivered tomorrow, 10 December, at the usual scheduled time.

Reported Start Time: 5 December 2025 at 11:35 GMT
Reported End Time: 6 December 2025 at 09:06 GMT

Next Update: As current status changes.

Cybersource is aware of a delay that is currently affecting settlement/batching for some merchants in Hong Kong.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 5 December 2025 at 11:35 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23222855