Outage in Cybersource

Settlement/Batching Disruption

Minor

January 13, 2026 - Started 5 days ago
Official incident page

Incident Report

Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated. Impact: Some customers may have experienced settlement/batching issues. Reported Start Time: 11 January 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23607721

Components affected

Cybersource Visa Platform Connect (VPC) Gateways

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Latest Updates ( sorted recent to last )

MONITORING 5 days ago - at 01/14/2026 02:23AM

The issue affecting settlement/batching for some merchants has been mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue impacting settlement funding has been mitigated.

Reported Start Time: 11 January 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23607721

IDENTIFIED 5 days ago - at 01/13/2026 09:57PM

Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated.

Impact: Some customers may have experienced settlement/batching issues.

Reported Start Time: 11 January 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23607721

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