Outage in Cybersource
Settlement/Batching Disruption
Resolved MinorIncident Report
Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated.
Impact: Some customers may have experienced settlement/batching issues.
Reported Start Time: 11 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
Components affected
Cybersource Visa Platform Connect (VPC) GatewaysTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/22/2026 10:28AM
The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:11 January 2026 14:03 GMT
Reported End Time: 12 January 2026 05:30 GMT
Impact: The issue impacting settlement funding has been fully resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
MONITORING
4 months ago - at 01/14/2026 02:23AM
The issue affecting settlement/batching for some merchants has been mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue impacting settlement funding has been mitigated.
Reported Start Time: 11 January 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
IDENTIFIED
4 months ago - at 01/13/2026 09:57PM
Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated.
Impact: Some customers may have experienced settlement/batching issues.
Reported Start Time: 11 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
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