Outage in Cybersource

Bluefin POS Service Disruption

Resolved Minor

January 21, 2026 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

Cybersource was aware of an issue that affected Bluefin, a POS terminal service that intermittently failed transactions. The issue is now mitigated and we are monitoring closely to ensure the issue is resolved. Impact: POS transactions that ran through our Bluefin POS terminal product may have failed. Reported Start Time: 21 January 2026 at ~9:50 GMT Reported End Time: 21 January 2026 at 17:47 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

Components affected

Cybersource Card Present

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 01/21/2026 06:58PM

The issue that affected Bluefin, a POS terminal service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 21 January 2026 at ~9:50 GMT
Reported End Time: 21 January 2026 at 17:47 GMT

Impact: POS transactions processed through our Bluefin terminals are now operating as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23732732

MONITORING 17 days ago - at 01/21/2026 06:01PM

Cybersource was aware of an issue that affected Bluefin, a POS terminal service that intermittently failed transactions.

The issue is now mitigated and we are monitoring closely to ensure the issue is resolved.

Impact: POS transactions that ran through our Bluefin POS terminal product may have failed.

Reported Start Time: 21 January 2026 at ~9:50 GMT
Reported End Time: 21 January 2026 at 17:47 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

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