Outage in Cybersource

North America Settlement/Batching Disruption

Resolved Minor

January 29, 2026 - Started 9 days ago - Lasted about 4 hours
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting settlement/batching for some merchants. We are investigating the cause and working urgently to resolve the issue Impact: Some customers may experience funding settlement issues. Reported Start Time: 26 January 2026 at 05:35 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472

Components affected

Cybersource Global Payments North America (GPN)

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 01/29/2026 11:42PM

The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 26 January 2026 at 05:35 GMT
Reported End Time: 26 January 2026 at 21:05 GMT

Impact: The issue impacting settlement funding has been fully resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23863472

IDENTIFIED 9 days ago - at 01/29/2026 08:01PM

We have identified the issue affecting settlement/batching for some merchants. We appreciate your patience as we work urgently to implement a mitigation.

Impact: Some customers may experience funding settlement issues.

Reported Start Time: 26 January 2026 at 05:35 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23863472

INVESTIGATING 9 days ago - at 01/29/2026 07:14PM

Cybersource is aware of an issue that is currently affecting settlement/batching for some merchants.

We are investigating the cause and working urgently to resolve the issue

Impact: Some customers may experience funding settlement issues.

Reported Start Time: 26 January 2026 at 05:35 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23863472

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