Outage in Cybersource
Payer Authentication Service Issue Causing Additional Impact to Services Including Authorization
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced an issue with their Payer Authentication Service that caused enrollment errors for some clients and also impacted other services including Flex, Rest API, SCMP, Secure Acceptance, and Webhooks, with some services returning ESYSTEM or ETIMEOUT errors. The primary Payer Authentication issue was mitigated within approximately 12 minutes on March 18, 2026, though the incident remained under monitoring until full resolution on March 20, 2026. Cybersource conducted an internal review to prevent future occurrences.
Cybersource was aware of an issue that affected the Payer Authentication Service.
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18 March 2026 at 14:23 GMT
Reported End Time:18 March 2026 at 14:35 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24657207
Components affected
Cybersource Flex Cybersource Rest API Cybersource SCMP Cybersource Secure Acceptance Cybersource Webhooks Cybersource Payer Authentication ProcessingNeed to monitor Cybersource outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 03/20/2026 02:34AM
The issue affecting multiple services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 18 March 2026 at 14:23 GMT
Reported End Time: 18 March 2026 at 14:35 GMT
Impact: Customers are now able to use the Cybersource service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24657207
MONITORING
1 day ago - at 03/18/2026 06:09PM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 03/18/2026 06:07PM
While this incident is mitigated, there was additional impact not only to Payer Authentication, but other services called by merchants. Other services may have intermittently returned a 150 or 151 error indicating an ESYSTEM or ETIMEOUT error.
Teams are still investigating and gathering impact.
Impact: Some clients may have received an error during Payer Authentication enrollment. As a side effect to this issue a low number of other services called during this timeframe may have received errors as well.
Reported Start Time: 18 March 2026 at 14:23 GMT
Reported End Time:18 March 2026 at 14:35 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24657207
MONITORING
1 day ago - at 03/18/2026 03:47PM
Cybersource was aware of an issue that affected the Payer Authentication Service.
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18 March 2026 at 14:23 GMT
Reported End Time:18 March 2026 at 14:35 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24657207
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