Elavon Americas - Credit Auth Refund -Service Disruption

The issue affecting Elavon Americas has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 13:02 GMT on 26 March 2026
Reported End Time: 00:00 GMT on 28 March 2026

Impact: Customers are now able to use Elavon Americas services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24792371

We have identified the issue affecting Elavon Americas transaction processing and we have mitigated almost all errors, with only a few remaining. Teams are actively working toward complete resolution of the issue.

We appreciate your patience as we work urgently to complete the mitigation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 13:02 GMT on 26 March 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24792371

Cybersource is aware of an issue that is currently affecting Elavon Americas transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience error "Invalid message format" when refunding customers on the Elavon Americas gateway.

Reported Start Time: 13:02 GMT on 26 March 2026

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD