Outage in Cybersource

Business Center Service Disruption - Merchant Boarding

Minor

March 31, 2026 - Started about 3 hours ago
Official incident page

Incident Report

Cybersource was aware of an issue that affected boarding new merchants in the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24844928

Components affected

Cybersource Portfolio Management - Business Center

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Latest Updates ( sorted recent to last )

MONITORING about 3 hours ago - at 04/01/2026 03:15AM

Cybersource was aware of an issue that affected boarding new merchants in the Business Center.
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Reported Start Time: 10:30 GMT, 31 March 2026
Reported End Time: 23:50 GMT, 31 March 2026

Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24844928

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