Outage in Cybersource
Business Center Service Disruption - Merchant Boarding
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting the Business Center's merchant boarding functionality, causing increased latency, errors, and timeouts for new merchant onboarding workflows. The incident lasted approximately 48.4 hours from March 31 to April 3, 2026. A fix was implemented and monitored before the issue was fully resolved, with Cybersource conducting an internal review to prevent future occurrences.
Cybersource was aware of an issue that affected boarding new merchants in the Business Center.
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Reported Start Time: 10:30 GMT, 31 March 2026
Reported End Time: 23:50 GMT, 31 March 2026
Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts.
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24844928
Components affected
Cybersource Portfolio Management - Business CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/03/2026 03:40AM
The issue affecting boarding new merchants in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10:30 GMT, 31 March 2026
Reported End Time: 23:50 GMT, 31 March 2026
Impact: Merchant boarding workflows are processed as per normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC24844928
MONITORING
29 days ago - at 04/01/2026 03:15AM
Cybersource was aware of an issue that affected boarding new merchants in the Business Center.
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Reported Start Time: 10:30 GMT, 31 March 2026
Reported End Time: 23:50 GMT, 31 March 2026
Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts.
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24844928
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