Outage in Cybersource
REST API Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a REST API service disruption that lasted 82.7 hours from March 24 to April 2, 2026. Users encountered issues with REST API functionality, with some payment responses returning errors during this period. The issue was fully resolved on April 6, 2026, and Cybersource conducted an internal review to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting the functionality of REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors.
Reported Start Time: 01:05 GMT on 24 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24875388
Components affected
Cybersource Rest APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 04/06/2026 04:49AM
The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 01:05 GMT on 24 March 2026
Reported End Time: 21: 24 GMT on 2 April 2026
Impact: Customers are now able to use the (Insert API/Endpoint sub-component) Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:
IDENTIFIED
27 days ago - at 04/02/2026 08:24PM
Cybersource is aware of an issue that is currently affecting the functionality of REST API.
We continue investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors.
Reported Start Time: 01:05 GMT on 24 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24875388
INVESTIGATING
27 days ago - at 04/02/2026 06:11PM
Cybersource is aware of an issue that is currently affecting the functionality of REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors.
Reported Start Time: 01:05 GMT on 24 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24875388
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