Outage in Cybersource
Developer Center - New Sandbox Account Sign Up - Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Developer Center experienced a service disruption in the Sandbox/Testing Environment that prevented merchants from creating new sandbox accounts for 86.4 hours from April 3-6, 2026. The outage impacted merchants' ability to test integrations and potentially delayed go-live timelines. The issue was fully resolved on April 6th, though some customers needed to restart their account creation process due to expired email links.
Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants cannot create sandbox accounts and may delay testing & Go live.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 04/06/2026 04:46PM
The issue affecting the developer center in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 03 April 2026, 00:05 GMT
Reported End Time: 06 April 2026, 15:00 GMT
Impact: Customers are now able to create sandbox accounts as normal.
Some customers’ e-mail links may have expired and will need to start the process over again.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-37299
INVESTIGATING
26 days ago - at 04/03/2026 08:13PM
Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment.
We continue investigating the cause and working urgently to resolve the issue. As a workaround, merchants may create test merchants within "Portfolio Management" in the Cybersource Business Center if needed.
Impact: Merchants cannot create sandbox accounts and may delay testing & Go live.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37229
INVESTIGATING
27 days ago - at 04/03/2026 09:32AM
Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants cannot create sandbox accounts and may delay testing & Go live.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37229
MONITORING
27 days ago - at 04/03/2026 08:45AM
The issue affecting develop center in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and users are now able to create sandbox accounts as normal.
Reported Start Time:03 April 2026, 00:05 GMT
Reported End Time: TBC
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #:EPS-37229
INVESTIGATING
27 days ago - at 04/03/2026 02:21AM
Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants cannot create sandbox accounts and may delay testing & Go live.
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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