Outage in Cybersource

Alternative Payments Services - Service Disruption

Resolved Minor

April 06, 2026 - Started 3 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Cybersource experienced a service disruption affecting Alternative Payment services that lasted 34.8 hours from March 31 to April 3, 2026. The issue prevented customers from using Alternative Payment services normally during this period. The incident was mitigated on April 3rd and fully resolved on April 8th, with Cybersource conducting an internal review to prevent future occurrences.

Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

Components affected

Cybersource Alternative Payments

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/08/2026 06:04AM

The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 31 March 2026
Reported Mitigated Time: 03 April 2026

Impact: Customers are now able to use the Alternative Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21911879

MONITORING 3 days ago - at 04/06/2026 07:21PM

Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal.

Reported Start Time: 31 March 2026
Reported Mitigated Time: 03 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21911879

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