Outage in Cybersource
Payer Authentication Issue
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced an issue with their Payer Authentication Service that prevented customers from using the service normally. The issue was mitigated and service was restored, with the incident fully resolved after monitoring confirmed stability. The outage lasted approximately 11 hours from April 6th to April 7th, 2026.
Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18:21 GMT, 6 April 2026
Reported End Time: 05:32 GMT, 7 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24923854
Components affected
Cybersource Payer Authentication ProcessingNeed to monitor Cybersource outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/07/2026 06:18AM
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 18:21 GMT, 6 April 2026
Reported End Time: 05:32 GMT, 7 April 2026
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24923854
MONITORING
2 days ago - at 04/07/2026 06:06AM
Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18:21 GMT, 6 April 2026
Reported End Time: 05:32 GMT, 7 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24923854
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